Frequently Asked Questions
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## Who is this service best for?
Personal domains, freelancers, developers, small businesses, side projects.

## Who is this NOT for?
Bulk email senders, cold outreach campaigns, marketing/newsletter platforms.

## How is this so cheap?
We keep things simple. No bloated features, no marketing, no big overhead. Just email hosting at an unbeatable price.

## Are there any hidden fees?
No. The price you see is the price you pay. No setup fees, no per-user charges.

## Do you offer a free trial?
No.

## What is your refund policy?
No refunds.

## Will my plan auto-renew?
Yes, unless you cancel before renewal.

## Is my email secure?
Yes. Your email is protected with TLS encryption and we never scan or sell your data.

## How do you ensure good deliverability?
We closely monitor outbound reputation and maintain strict anti-spam policies. We provide properly configured SPF, DKIM, and DMARC records. Proper DNS setup on your end is important.

## Can I use my own domain?
Yes. That's the whole point. You will need to update your DNS records to point to our servers.

## What email protocols do you support?
IMAP, POP3, and SMTP.

## Can I use email clients like Outlook, Thunderbird, or Apple Mail?
Yes. Any standard email client that supports IMAP or POP3 and SMTP will work.

## How many email accounts and domains can I create?
You can create as many as you like within your storage allocation.

## Are there storage limits?
Yes. Storage is based on your selected plan.

## Is catch-all email supported?
Yes. Catch-all is included for all domains.

## Can I create aliases or forwarders?
Yes. Aliases and forwarding are fully supported.

## Can I migrate my existing email from another provider?
Yes.

## What is the maximum attachment size?
50MB total message size. Attachments are encoded before sending, so the actual file size must be slightly smaller.

## Are there sending limits?
Yes. Accounts can send up to 400 emails per hour, which is enough for most personal and small business use cases.

## Can I send marketing, bulk, or newsletter emails?
No. Marketing, bulk sending, cold outreach, or spam of any kind is not allowed. Accounts used for this purpose will be suspended or terminated without refund.

## What can I send?
Personal email, business correspondence, and transactional emails such as order confirmations, password resets, and notifications.

## What happens if someone reports my emails as spam?
We review all abuse complaints. If we determine that you sent spam or violated our policies, we may suspend sending privileges or terminate the account.

## Do you offer customer support?
Yes. Email support is available to all customers.

## How fast do you respond to email support requests?
We aim to respond within 48 hours, often much sooner. Critical outages are prioritised.

## Do you offer phone support?
No.

## Do you have an SLA?
No. We focus on providing reliable service at an unbeatable price.

## Where are your servers located?
Ashburn, Virginia, USA.

## How do I pay?
Payments are handled securely through Stripe. We never see or store your credit card information. All major credit and debit cards are supported.